---- About refunds ----
If you paid by credit card, we will process the refund with your card company.
If you pay at a convenience store, the refund will be made to your designated bank account.
*We will send you a confirmation email regarding the refund account.
---- About products that cannot be exchanged or returned ----
If the item has been tried on outside the room with the delivery note, product tag, price tag, label, etc. removed (including in the entrance or balcony)
Products that have been delivered more than 7 days ago Products purchased outside our online shop Products with creases, scuffs or stains on the sole Products that have been damaged or broken by the customer Products that are returned to us without prior notice Products that are returned with the shipping company's shipping label affixed directly to the shoe box (the shoe box is also part of the product)
If the item is returned without any accessories (shoe box, cloth bag, etc.)
---- Other points to note ----
Your order number is a four-digit number (#xxxxxx) listed in the subject line of the confirmation email sent to you upon purchase.
If you do not return the item within 5 days of contacting us, your order will be automatically cancelled.