"NESK Online Store" is a website operated by TN Nomura Co., Ltd. (hereinafter referred to as "our company").
We have established the terms of use for the "NESK Online Store" service (hereinafter referred to as the "Terms") as follows:
Chapter 1 General Provisions
Article 1 Scope and Changes of the Terms
These Terms and Conditions set out the terms and conditions for the use of the services (hereinafter referred to as "the Services") common to the website "NESK Online Store" operated by our company.
These Terms and Conditions shall apply to all Users (defined in Article 3) regarding the use of this Service.
The Company may change all or part of these Terms and Conditions at its discretion without obtaining the User's prior consent by notifying or informing the User by a method that the Company deems appropriate, such as by posting on the Site or by email.
If these Terms and Conditions are changed in whole or in part, the changed Terms and Conditions shall apply to the use of the Service, and Users shall comply only with the changed Terms and Conditions.
Article 2 Use of the Service
Users shall use the Service in accordance with laws, regulations, ordinances, rules, notices, these Terms and Conditions, and the Personal Information Protection Policy separately established by the Company.
Chapter 2 Users
Article 3 User
In these Terms and Conditions, "User" refers collectively to any person who searches, views, or uses the images, text, designs, logos, videos, programs, ideas, information, etc. (collectively referred to as "Content") provided by our company through this service, after fully understanding and approving the contents of these Terms and Conditions.
Article 4: Changes to registered information
If there is a change in all or part of the information registered with our company, the user must promptly update the registered information using a method separately specified by our company.Our company shall not be liable for any damages incurred as a result of the user's failure to update the registration in a timely manner.
Article 5 Withdrawal Procedures
Users may cancel their membership at any time by following the procedures specified by our company. Users will lose their membership status at the time our company receives their cancellation request.
Article 6 Use of Personal Information
Any personal information of users that we learn in connection with the use of this service will be handled in accordance with our "Personal Information Protection Policy" separately established by us.
Chapter 3: Purchasing Products
Article 7: Purchase of Products
Users can purchase Products, etc. from our company using this service. If a user wishes to purchase Products, etc., they must apply for the purchase or use of Products, etc. in accordance with the method separately specified by our company. In accordance with the application in the preceding paragraph, the user must confirm the delivery address and order details entered and registered by the user and click the order button. A sales contract for the relevant Products, etc. between the user and our company will be established when the user receives an email from our company confirming the order details. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate conduct in connection with the use of this service, our company may cancel or terminate the sales contract or take other appropriate measures. Delivery of Products, etc. via this service is limited to within Japan.
Article 8 Payment Methods
The payment amount for products, etc. is the total of the purchase price of the products, etc., including consumption tax, and any related handling fees. Payment for products, etc. purchased through this service must be made by credit card in the user's name or by a payment method separately approved by our company. If payment is made by credit card, the user must comply with the terms of a separate agreement between the user and the credit card company. If any dispute arises between the user and the credit card company in relation to the use of a credit card, the user and the credit card company will be responsible for resolving it. If payment is made at a convenience store, payment must be made in accordance with the procedure. If payment cannot be confirmed after a certain period of time, the order may be discarded.
Article 9. Return, exchange, order withdrawal and cancellation of products
Returns of products will only be accepted in the following cases:
(1)Initial failure
(2) If the product you receive is different from the one you ordered
(3) In the case of a product damaged during delivery
(4) If none of the above (1) to (3) applies, it is within seven days of receiving the product, and none of the following applies:
If the product has been used, altered, washed or dry cleaned If the delivery note has been lost If the product tag or label has been removed or lost If the product (including but not limited to the box and product accessories) is in a damaged, soiled or missing condition at the time of return compared to when it was delivered If the product has acquired an odor, become dirty or scratched while in the customer's possession The user shall apply for a return as set forth in the preceding paragraph in accordance with the procedures separately stipulated by our company, and for the cases (1) to (3) of the preceding paragraph, our company will cover the cost of return and will either refund the retail price and shipping fee at the time of purchase by the user or exchange the product for a substitute.
Please note that even if you request an exchange for a substitute product, it may not be possible to exchange it due to reasons such as product shortages.
Furthermore, with regard to the preceding paragraph (4), the cost of returning the product shall be borne by the user, and the Company shall refund the selling price and shipping fee at the time of purchase. From the time of product shipping processing until the product arrives, you cannot withdraw or cancel your order for the product, except for reasons attributable to the Company.
(Returns of products after delivery will be governed by the provisions of paragraph 1 of this article.)
Article 10 Disclaimer regarding Products, etc.
Except as provided in the preceding article, the Company shall not guarantee or assume any responsibility for the quality, materials, functions, performance, compatibility with other products, or other defects of the Service or the products sold through the Service, or for any damage, loss, disadvantage, etc. caused thereby.
In the event of a problem due to an unknown delivery address, etc., the Company will fulfill its obligation to deliver the Products, etc. by contacting the contact information registered by the User and delivering the Products, etc. to the delivery address specified at the time of purchase, and will be exempt from such obligation.
Chapter 4 Use of Services
Article 11 Use of the Service
When using this service, you must first agree to these terms and conditions and the "Handling of Personal Information" separately stipulated by our company.
Article 12 Disclaimer
If the Service provides links to other websites or resources, or links from third-party websites or resources to the Service, the Company shall not be liable for the content, use, or results of such linked sites (including, but not limited to, legality, validity, accuracy, reliability, safety, currency, and completeness).
In addition, if we reasonably determine that the content of a linked website or resource is illegal or inappropriate for the management and operation of this service, we may remove the link without any notice to the member.
If there is a transaction (including but not limited to prize advertisements) or promotion with an advertiser who is advertising or promoting within the Service (including but not limited to participation in promotions such as prize contests), the user will enter into the transaction with the advertiser at their own discretion and responsibility, and the Company shall not be held responsible in any way for such transaction. The Company does not guarantee the content or conditions of the transaction, such as payment for goods, etc., determination of contract terms, guarantees, warranty liability, or the existence or non-existence of licenses, and the Company shall not be held responsible in any way for any damages suffered by the user arising from a transaction carried out via advertisements or promotions posted within the Service.
Even if the Service is temporarily suspended, discontinued or changed in the following cases, the Company shall not be liable for any damage, loss, disadvantage, etc. suffered directly or indirectly by the User.
In the event of a natural disaster such as fire, earthquake, flood, lightning strike, heavy snow, etc. In the event of social unrest such as war, civil unrest, terrorism, riots, or unrest In the event that you are unable to receive appropriate service from the telephone company, shipping company, or provider with which we have a contract In the event that an event arises that is technically beyond our control We will fulfill our obligations and be exempt from liability by processing business in accordance with the user's registration details.
If a user causes any damage to another user or a third party by using this service, the user shall resolve the matter at their own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to our company.
Article 13 Marketing and Use of Personal Information
We may use personal information and service usage history to provide you with the most appropriate services and information. This use will be in accordance with our Privacy Policy and will be limited to the extent agreed to by you. We promise to properly manage personal information and strive to protect your privacy. Furthermore, with regard to the handling of personal information, it will not be provided to third parties without your prior consent, except in cases of legal requirements, outsourcing to a subcontractor to the extent necessary, or sharing among group companies.
Article 14 Prohibited matters
Users shall not engage in any of the following acts:
In the event that a violation of this rule causes damage to our company or a third party, the user in question shall be liable for full compensation for such damage.
Any act that causes inconvenience, disadvantage or damage to other users, third parties other than other users, or our company, or any act that could result in any of the above.
Any act that infringes or may infringe the intellectual property rights, such as copyrights, portrait rights, personal rights, privacy rights, publicity rights, or other rights of other users, third parties other than other users, or our company.
Any act of using the Service for commercial purposes (excluding acts approved in advance by the Company) Any act that is contrary to public order and morals or that violates other laws and regulations, or any act that may be likely to do so.
Registering information that contains false or misleading content
Any act by a user using content obtained through this service for purposes other than personal use
Reproducing, selling, publishing, distributing, disclosing, or engaging in any other similar activities related to content obtained through this service through other users or third parties other than other users Collecting, accumulating, or storing personal information of other users
Uploading to the Service or transmitting by email or other means computer viruses, computer code, files, programs, or other content designed to disrupt, destroy, or limit the functionality of computer software, hardware, or communication devices, or other actions that the Company reasonably deems inappropriate, such as damaging or damaging the Company's credibility.
Article 15 Intellectual Property Rights
All intellectual property rights of the content provided through this service shall belong exclusively to our company.
Regardless of the purpose, if any act prohibited by domestic and international copyright laws and other laws, such as unauthorized duplication, reprinting, or other unauthorized secondary use of our content, is discovered, we will immediately take legal action.
If any dispute arises between the User and a third party due to violation of the provisions of this Article, the User shall resolve such dispute at its own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.
Chapter 6 Service Operation
Article 16: Information Management
We will collect information regarding the IP address or mobile device identification number of the user when accessing the server of this service in order to investigate the user's access history and usage status, or to improve our services to users.
Article 17 Maintenance of the Service
In order to maintain the operation of the Service in good condition, the Company may temporarily suspend or discontinue the provision of all or part of the Service without prior notice to the User in any of the following cases:
In the case of regular or emergency maintenance of the computer system (hereinafter referred to as the "System") used to provide this Service
When system operation becomes difficult due to natural disasters such as fire, earthquake, flood, lightning strike, heavy snow, etc. When system operation becomes difficult due to social unrest such as war, civil unrest, terrorism, riots, or unrest.
When system operation becomes difficult due to system malfunction, unauthorized access from a third party, infection by a computer virus, etc. When a request is made by an administrative or judicial body based on reasonable grounds When the Company determines that it is necessary to suspend or discontinue the system for other unavoidable reasons
Article 18 Other
If any problem arises in relation to the use of this service that cannot be resolved by these Terms and Conditions or our instructions and responses, the Company and the user will negotiate in good faith to resolve the issue.
Supplementary Provisions: These Terms and Conditions will apply to all users from August 10, 2023.
For all inquiries regarding these Terms and Conditions and this Service, please contact us at the address below.
Company name: TN Nomura Co., Ltd.
Email address: info@nesk.life
Reception hours: 10:00-17:00
*Excluding weekends, public holidays, New Year's holidays, and summer holidays