" NESK ONLINE STORE " is a website operated by TN Nomura Co., Ltd. (hereinafter referred to as "our company").
Our company defines the terms of use for the " NESK ONLINE STORE " service (hereinafter referred to as "these Terms") as follows.
Chapter 1 General Provisions
Article 1 Scope and Changes of These Terms
These Terms and Conditions set out the terms and conditions for use of the services (hereinafter referred to as "the Services") common to the website " NESK ONLINE STORE " operated by our company.
These Terms and Conditions shall apply to all Users (defined in Article 3) regarding the use of this Service.
We may change these Terms and Conditions, in whole or in part, as appropriate, without obtaining prior consent from users, by notifying or informing users in a manner that we deem appropriate, such as by posting on the website or by email.
If these Terms are changed in whole or in part, the changed terms will apply to the use of the Service, and users shall comply only with the changed terms.
Article 2 Use of the Service
Users shall use the Service in accordance with laws, regulations, ordinances, rules, notices, these Terms and Conditions, and the Personal Information Protection Policy separately established by the Company.
Chapter 2 Users
Article 3 User
In these Terms and Conditions, "User" collectively refers to a person who searches, browses or uses images, text, designs, logos, videos, programs, ideas, information, etc. (collectively "Content") provided by our company through this service, having fully understood and approved the contents of these Terms and Conditions.
Article 4 Changes to registered information
If any changes occur in whole or in part to the information registered with our company, the user must promptly change the registered information in a manner separately specified by our company. Our company shall not be liable for any damages incurred as a result of the user's failure to make timely changes to the registration.
Article 5 Cancellation Procedure
Users may cancel their membership at any time by following the procedures specified by our company. The user will lose their membership status at the time our company receives a cancellation request from the user.
Article 6 Use of Personal Information
Any personal information of users that we learn in connection with the use of this service will be handled in accordance with our "Personal Information Protection Policy" separately established by us.
Chapter 3 Purchasing Products
Article 7 Purchase of Products
Users can purchase Products, etc. from our company using this service. When a user wishes to purchase Products, etc., the user shall apply for the purchase or use of Products, etc. in accordance with the method separately specified by our company. In accordance with the application in the preceding paragraph, the user shall confirm the delivery address and order details entered and registered by the user and click the button to place the order, and then, when an email confirming the order details is received from our company, a sales contract for the relevant Products, etc. shall be established between the user and our company. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate conduct in relation to the use of this service, our company may cancel or terminate the sales contract or take other appropriate measures. Delivery of Products, etc. through this service is limited to within Japan.
Article 8 Payment Method
The payment amount for the product, etc. is the total of the purchase price of the product, etc., including consumption tax, and the handling fee related thereto. Payment for the product, etc. purchased through this service is limited to payment by credit card in the user's name or a payment method separately approved by our company. If payment is made by credit card, it shall be in accordance with the terms of a separate contract between the user and the credit card company. If any dispute arises between the user and the credit card company in relation to the use of a credit card, the user and the credit card company shall be responsible for resolving it. If payment is made at a convenience store, payment shall be made according to the procedure. If payment cannot be confirmed after a certain period of time, the order may be discarded.
Article 9 Return/exchange of products, etc., withdrawal/cancellation of orders
Returns of products will only be accepted in the following cases:
If the product is defective If the product you received is different from the order If the product was damaged during delivery If none of the above (1) to (3) apply, it is within 7 days after the product arrived, and none of the following applies:
If the product has been used, altered, washed or dry cleaned If the delivery note has been lost If the product tags/labels have been removed and lost If the product (including but not limited to the box and product accessories) at the time of return is in a different condition to when it was delivered If the product has acquired an odor, become dirty or scratched while in the customer's possession The user must apply for a return as stipulated in the preceding paragraph in accordance with the procedures separately stipulated by our company, and for the items in paragraphs (1) to (3) above, our company will cover the cost of return and will either refund the sales price and shipping charges at the time of purchase by the user or exchange the product for a substitute item.
Please note that even if you wish to exchange an item for a substitute, it may not be possible to do so due to reasons such as product unavailability.
In addition, with regard to the preceding paragraph (4), the cost of returning the product shall be borne by the user, and the Company shall refund the selling price and shipping fee at the time of purchase by the user. From the time of the product's shipping process until the product arrives, the order cannot be withdrawn or cancelled, except for cases attributable to the Company.
(Returns of products after delivery shall be governed by the provisions of paragraph 1 of this article.)
Article 10 Disclaimer regarding Products, etc.
Except as provided in the preceding article, the Company shall not guarantee or assume any responsibility for the quality, materials, functions, performance, compatibility with other products, or other defects of the Service or the Products sold through the Service, or for any damages, losses, disadvantages, etc. caused thereby.
In the event of a problem due to an unknown delivery address, etc., the Company will fulfill its obligation to deliver the Products, etc. by contacting the contact information registered by the User and delivering the Products, etc. to the delivery address specified at the time of purchase, and will be exempt from such obligation.
Chapter 4 Use of Services
Article 11 Use of the Service
When using this service, you will be required to agree in advance to these terms and conditions and the "Personal Information Handling" separately stipulated by our company.
Article 12 Disclaimer
In the event that the Service provides links to other websites or resources, or links from third-party websites or resources to the Service, the Company shall not be liable for the content, use or results of the linked websites (including, but not limited to, legality, validity, accuracy, reliability, safety, timeliness and completeness).
In addition, if the Company reasonably determines that the content of a linked website or resource is illegal or inappropriate for the management and operation of the Service, the Company reserves the right to remove the link without any notice to the Member.
In the event that there is a transaction (including but not limited to participation in promotions such as sweepstakes) with an advertiser who is advertising (including but not limited to prize advertising) or promoting during the Service, the user will enter into a transaction with the advertiser at his/her own discretion and responsibility, and the Company shall not be held responsible in any way in relation thereto. The Company does not guarantee the content or conditions of the transaction, such as the payment of the price of the product, etc., the determination of the contract terms, guarantees, warranty liability, the existence of licenses, etc., and the Company shall not be held responsible in any way for any damages suffered by the user arising from a transaction carried out via the advertisements or promotions posted during the Service.
Even if the Service is temporarily suspended, discontinued or changed in the following cases, the Company shall not be liable for any damage, loss, disadvantage, etc. suffered directly or indirectly by the User.
In the event of a natural disaster such as fire, earthquake, flood, lightning strike, heavy snow, etc. In the event of social unrest such as war, civil unrest, terrorism, riots, disturbances, etc. In the event that you do not receive appropriate service from the telephone company, shipping company or provider with which we have contracts In the event that we are technically unable to respond We will fulfill our obligations and be discharged from liability by processing affairs in accordance with the details registered by the user.
If a user causes any damage to another user or a third party through the use of this service, the user shall resolve the matter at his/her own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.
Article 13 Marketing and Use of Personal Information
We may use personal information and service usage history for the purpose of providing optimal services and information to our customers. >This use will be in accordance with our "Privacy Policy" and will be within the scope of your consent. >We promise to properly manage personal information and strive to protect your privacy. In addition, with regard to the handling of personal information, it will not be provided to third parties without prior consent, except in cases of legal requirements, entrustment to a business partner to the necessary extent, or sharing between group companies.
Article 14 Prohibited Matters
Users shall not engage in any of the following acts:
In the event that a violation of this provision causes damage to our company or a third party, the user in question shall be liable for full compensation for such damage.
Any act that causes or may cause inconvenience, disadvantage or damage to other users, third parties other than other users, or our company
Any act that infringes or may infringe the copyright or other intellectual property rights, portrait rights, personality rights, privacy rights, publicity rights, or other rights of other users, third parties other than other users, or our company.
Using the Service for commercial purposes (excluding acts approved in advance by the Company) Any acts that are contrary to public order and morals or that violate other laws and regulations or that may be in violation of such laws and regulations
Registering information that contains false or misleading content
Any act by a user using content obtained through this service for purposes other than personal use
Copying, selling, publishing, distributing, making public, or engaging in any other similar activities related to content obtained through this service via other users or third parties other than other users Collecting, accumulating, or storing personal information of other users
Uploading to the Service or transmitting by email or other means computer viruses, computer codes, files, programs, or other content designed to disrupt, destroy, or limit the functionality of computer software, hardware, or communication devices, or other actions that the Company reasonably determines to be inappropriate, such as damaging or destroying the Company's credibility
Article 15 Intellectual Property Rights
All intellectual property rights of the content provided through this service shall belong exclusively to our company.
Regardless of the purpose, if any acts prohibited by domestic and international copyright laws and other regulations, such as unauthorized duplication, reproduction, or other unauthorized secondary use of our content, are discovered, we will immediately take legal action.
If any dispute arises between the User and a third party due to violation of the provisions of this Article, the User shall resolve the dispute at its own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.
Chapter 6 Service Operation
Article 16 Management of Information
We will collect information regarding the IP address or mobile device identification number of the user when accessing the server of this service in order to investigate the user's access history and usage status, or to improve services to users.
Article 17 Maintenance of the Service
In order to maintain the smooth operation of the Service, we may temporarily suspend or discontinue provision of all or part of the Service without prior notice to users in any of the following cases:
In the case of regular and emergency maintenance of the computer system (hereinafter referred to as the "System") used to provide this Service
When it becomes difficult to operate the system due to natural disasters such as fire, earthquake, flood, lightning, heavy snow, etc. When it becomes difficult to operate the system due to social unrest such as war, civil unrest, terrorism, riots, disturbances, etc.
When system operation becomes difficult due to system malfunction, unauthorized access from a third party, infection by a computer virus, etc. When a request is made based on reasonable grounds by a government or judicial agency When the Company determines that it is necessary to suspend or discontinue the system for other reasons
Article 18 Other
If any problem arises regarding the use of this service that cannot be resolved through these Terms and Conditions or our guidance and response, the Company and the user shall negotiate in good faith to resolve the issue.Supplementary Provision: These terms and conditions will apply to all users from August 10, 2023.
All inquiries regarding these Terms and Conditions and this Service should be directed to the following:
TN Nomura Co., Ltd. Osaka Head Office
Phone: 06-6265-0040
*Weekdays 10:00-17:00 Excluding weekends, national holidays, New Year's holidays, and summer holidays